Statement based on the Specified Commercial Transactions Law
Contact and official information
General enquiries
For advice on materials, information on availability of materials, mistakes in orders, reporting damaged items, please send us a message using this form:
https://www.etjbookservice.com/contact-etj-book-service/
Delivery and financial enquiries
For advice on delivery and financial enquiries, please contact Nellie’s:
E-mail: etj.orders@nellies.jp
Who we are
The ETJ Book Service is owned by Language Teaching Professionals and supports members of ETJ (English Teachers in Japan), a free volunteer group. To order through the site, it is necessary to be member of ETJ.
Language Teaching Professionals.
3-50-21, Koi-Ue, Nishi-Ku, Hiroshima, 733-0815
Owner: David Paul (John David McMahon Paul)
All payments and shipping are taken care of by Nellie’s English Books, which is part of Shane Corporation Ltd.
Uchiyama Bldg. 7F 2-12-5 Uchikanda, Chiyoda-ku, Tokyo 101-0047
TEL. 03-6756-0064
FAX. 03-6756-0005
How to order
Step 1:
Browse the site and click on materials you would like to order. Insert the quantity you would like to order and click on ‘Add to cart’.
Step 2:
When you have finished choosing the materials you want to buy, click on ‘View cart’ and then ‘Proceed to checkout’.
Step 3:
If you are a new customer, fill in your information at checkout. If you are not a new customer, just fill in your e-mail address and password. If you are an existing customer, but have not used this new site, you will need to create a new password.
Step 4:
Choose the way you would like to pay and then confirm your order.
Step 5:
You will receive a confirmation e-mail.
Shipping
How long it takes
It normally takes between 3 and 7 working days. If there is any special delay, such as when materials are out of stock in Japan, we will contact you. During the current emergency, orders are taking between 5 and 8 working days. If you have a need-by-date, please contact us first for stock availability, before placing orders.
Orders sometimes arrive in more than one delivery
If the materials are in our warehouse, they will be sent out straight away. If we need to get them from the publisher’s warehouse, they will be sent out separately, and will usually arrive a couple of days later. This means your order may arrive in bits. Please don’t worry if this happens. If there is any problem or special delay, we will contact you by email. You don’t need to pay shipping for each delivery.
Fees and payment method
How to pay
Most customers pay by cash on delivery, credit card or PayPal.
Your credit card or PayPal account are deducted at the time you make an order. If an order is canceled or books are not available, you will be refunded.
Can I pay by bank transfer?
Institutions such as elementary schools, high schools . . . can pay through the bank after receiving an invoice. To do this, it is necessary to open a new account on the site with a new email address. Please note that we send out invoices at a fixed time each month, so you may not receive the invoice straight after your order.
How to get an official receipt
Please let us know in the comments section when you check out. We send out receipts once a month.
Shipping and COD charge
Shipping is free for orders of 5,000 yen or more after discount and before tax that are sent to a single location. There is a fixed shipping fee of 600 yen + 60 yen tax for smaller orders. There is a COD charge of 300 yen + 30 yen tax. If an order is delivered to you in bits, shipping and COD charges are only applied to the first delivery.
Cancellation and returns
Defective or damaged items
Please contact us within 14 days if an item is damaged or defective. We will arrange for the item to be replaced and will bear the shipping costs.
Mistakes in orders
Orders are sent through to Nellie’s in the morning of each working day. If you make a mistake in your order, we can change it before sending orders through to Nellie’s, but not after this. It may be possible to return the items after you receive them.
Disclaimer
Content of books
We cannot take responsibility for the contents of books. We will arrange for replacement books if they are damaged before you receive them, but cannot replace books if you dislike the content. To help you choose books that you like, we try to provide many sample units for books on the site, so that you can make informed purchases.
